This policy covers both FactLens Pro subscription charges and direct FactLens API purchases. Pro refunds use the 7-day charge window below. API refunds use a separate seven-day no-usage lookback and are not subject to discretionary exceptions.
You may request a full refund within 7 days of the applicable initial or renewal FactLens Pro charge. Requests submitted after 7 days are not eligible under this commercial policy, except where a refund or remedy is required by applicable law.
We issue Pro refunds when one or more of the following conditions are met:
A refund for a direct FactLens API purchase is available under this commercial policy only when there has been no recorded billable API usage during the seven consecutive calendar days immediately preceding the refund request.
If any billable API usage is recorded in that seven-day lookback window, the API purchase is not eligible for a refund under this policy. There are no discretionary exceptions, goodwill overrides, or support overrides to this usage condition.
For this policy, “billable API usage” means a completed API check that FactLens records against the applicable API key or purchased usage balance. Requests that fail before they are recorded as billable usage do not by themselves count as billable API usage.
Where an API refund is approved, it applies only to the refundable purchased API balance associated with the request. Promotional, free, bonus, trial, or otherwise non-paid API credits have no cash value and are not refundable.
Use the Contact support page and choose the Billing category. For Pro, include the email used at checkout and your Paddle receipt or transaction ID if available. For an API refund, include the purchasing email and the API key prefix or access identifier shown to you, but never send the full API secret.
FactLens may review the server-side API usage ledger and related billing records solely to determine whether the seven-day no-usage condition is satisfied and which purchased balance is refundable. The refund decision under this policy is based on those records rather than browser history, local logs, or self-reported usage.
We aim to respond within 2 business days. Approved refunds are returned through the applicable payment method or processor and may take 5 to 10 business days to appear, depending on the payment provider.
If a Pro refund is approved, the related FactLens Pro entitlement may be disabled after the payment processor confirms the refund or adjustment. If an API refund is approved, the refunded purchased balance may be removed and the associated API key may be disabled, rotated, or have its remaining allowance adjusted to prevent continued use of refunded access.
Canceling FactLens Pro stops future renewal and normally leaves access available until the end of the paid billing period. Cancellation alone does not refund an earlier charge. A subscription canceled immediately by FactLens for fraud, chargeback, abuse, or a material breach may lose access immediately. Existing lifetime access is not converted into a subscription.
Trials, referral-earned access, redemption-based access, free or promotional API credits, and beta invitations are promotional entitlements with no cash value and are not refundable or exchangeable. A refund of a paid purchase does not convert promotional time or credits into money.
FactLens does not control billing from third-party AI, transcription, search, hosting, or API providers that you connect with your own keys. Requests for those charges must be handled with the provider that charged you.
This commercial refund policy does not limit statutory or mandatory consumer rights that cannot legally be waived or excluded. Where applicable law requires a refund, cancellation right, repair, replacement, price reduction, or another remedy, that law controls to the extent of the conflict.
For refund or billing questions, use Contact support.